According to the legislature, we are obliged to inform you about your right of withdrawal and your return obligation in accordance with § 355 BGB before a purchase. The following rights apply only to private consumers, i.e. Any natural person who enters into a transaction for a purpose which can not be attributed to either his commercial or self-employed occupation.
The regulations of the German Commercial Code (Handelsgesetzbuch, HGB), as well as our general terms and conditions for traders, apply to entrepreneurs, merchants, companies and public institutions.
We ask you to understand these (final) consumer protection regulations in the sense of a mutual partnership.
We always strive for a fast delivery! All orders are processed as soon as possible and delivered to the parcel service (DPD / DHL / Deutsche Post) as soon as possible. If you order until 12:00 noon your order will be shipped the same day (subject to availability)!
The shipping costs can be found in our delivery conditions on separate paper!
Bank withdrawal: You give us your bank details and the one-time permission to debit the invoice amount from your account.
Payment: After the order you will receive the invoice by e-mail, fax or letter, with our bank details, and can make the transfer. We ship the goods i.d.R. On the day of your payment. Please understand that we only send first orders over 300, - ¤ only in advance.
Cash on delivery: For delivery by cash on delivery, we charge an additional 7.90 ¤ NN-fee. Please accept the goods even if you have changed your mind until delivery. We will be charged a high fee from the parcel services (COD and processing fees), which we otherwise have to pass on to you. You can return the package to us without giving reasons at our expense.
Invoice: If you have been a customer for a long time, you can also pay by invoice.
Payment options for international orders
Advance payment: Bank fees are charged to the customer.
All prices are in EURO, including the legal VAT of currently 19 and 7% respectively.
If an item is not available for immediate delivery, you will immediately receive a notification when you can expect delivery. If we have to deliver parts, we will do this for you, of course. You can, of course, withdraw from your contract at any time.
You have the right to revoke this contract within 14 days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. To exercise your right of revocation, you must contact us
By means of a clear statement (for example, a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
If you revoke this Agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. They bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.
Please make sure that the return can be identified, e.g. By adding the invoice (invoice copy).
Sealed books, videos and CDs are excluded from the return if the seal is damaged.
Even after the purchase, we will not leave you alone. Repairs are carried out quickly, carefully and professionally. Ask us where to send your defective device.
We ask you to submit your complaints in writing (by fax or email) immediately upon receipt of the goods. Transport damage must be reported in writing at least 24 hours after the arrival of the goods by fax or e-mail.
The goods remain our property until full payment. Your data will be stored electronically and will not be passed on to third parties (except for companies that are required to process the order).
The legal warranty provisions (24 months) apply to the products. Exceptions are wearing parts. For defects of the delivery, including the absence of assured characteristics, the Supplier is liable to the exclusion of further claims as follows:
In the absence of a guaranteed property, the purchaser may demand rectification or replacement delivery or withdraw from the contract. Any further claims are excluded.
The defect liability does not apply to natural wear and tear, nor to damage caused by faulty or negligent treatment or excessive stress.
If the purchaser or a third party carries out improper assembly, modification or repair work without the prior consent of the supplier, the supplier is not liable for the resulting consequences, in particular not for the resulting damage or defect removal costs.
The terms of delivery and liability apply accordingly for rework and spare parts. If the first improvement does not lead to success, the customer has to give the supplier the opportunity to try the rework a second time.
For reinstatement after expiry of the warranty period, only liability for intent and gross negligence is assumed. Any further liability must be expressly agreed. The warranty provisions of the manufacturer (s) apply to objects and equipment of foreign origin.
If the purchaser has no own claims against the manufacturer, the supplier shall assign his claims against the respective manufacturer to the purchaser. In all cases, the purchaser must expressly turn to the customer service of the respective manufacturer before he can assert his own warranty claims against the supplier.
In addition, any liability of the Contractor for damages of any kind whatsoever shall be excluded, unless the Contractor, his legal representative or his vicarious agents act intentionally or with gross negligence.
In case of differences, we will quickly find a customer-friendly solution and reimburse any difference amounts to your bank account.
Reproduction and reproduction of the pictures and texts, also possible, only with the permission of the company.